Phone: (03) 97918811
Email: enquiries@atomik.com.au

Atomik Terms and Conditions

  • All sales are final.
  • All spare parts are readily available and we stock them exclusively for our customers, in the event of an approved warranty claim.
  • All products are extensively tested prior to packaging. We warrant that all products are free from defective material and defective workmanship, and we will replace or repair any part that proves to be defective, without charge, upon an approved warranty claim.
  • ·Parts is only covered if it is deemed to be factory fault, NOT if the item was misuse, improper assembly or irregular maintenance and not for any wear & tear such as worn out tyres, dead battery, ripped seat and etc.
  • Any modification/upgrade non atomik parts installed incorrectly and causes any damages to your item warranty will NOT be accepted under any circumstances.
  • Customer must provide an invoice number as proof of purchase and confirm the vin & engine number. (For dirt bikes all vin number will be located on the frame near the handle bar and the engine number will be located on the engine usually on the left hand side of the bike at the lower part of the engine) 

DAMAGED IN TRANSIT OR MISSING COMPONENTS

  •  Items damaged in transit will not be covered, unless you have chosen to pay for the Transit Insurance option at the time of purchase. The Atomik Transit Insurance covers any damage during postage to you.
  • If you have paid for Atomik Transit Insurance, and you have received any item damaged in transit or missing components, please advise us via the Atomik Service Center within 2  days of receiving your item. All claims after 2 days will not be accepted.

WARRANTY

  • This warranty does not cover damage due to misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
  • In similar policies to Honda, Yamaha, and Kawasaki, any Atomik bike or quad used for racing or competition purposes will not be covered by this warranty.
  • Although it has been checked during manufacture, prior to packaging, and prior to dispatch, please ensure all bolts and nuts are tightened before use, and all parts are functioning correctly. Your warranty will be voided if your item has not been assembled correctly, prior to use.
  • Your warranty will be voided, if any non-genuine or non- standard part has been fitted to your Atomik bike or quad. Please choose only genuine Atomik parts. You can request to purchase Atomik parts from the Atomik Parts Center.

WARRANTY CLAIMS PROCESS

  • All customers must fill in the warranty claim form located at the Atomik Service Center, on the Atomik website.
  • All details must be filled correctly in order for a warranty claim to be processed.Incorrect details will delay processing of your warranty claim.
  • You will be advised of a claim number. You can quote this claim number for any query regarding your claim and this claim number allows us to process your claim efficiently. If your warranty claim is approved you will be sent the required part.
  • You will be required to pay for postage of any part/s sent to you.
  • The postage cost can be paid for by quoting your credit card number with your appointed Atomik claims officer.

Atomik strives to provide the best after sales service for all our valued customers. We pride our self to deliver quality productsand services. This has been the key to our growth in the competitive market where there is so much choice. Our customersknow that when they contact us and cooperate with us by providing all the necessary details, they will be assisted by a helpfulrepresentative.Warranty and after sales support is a critical factor to consider when buying a product. Atomik is a pioneer in Motorcycle industry which utilizes web based technology in processingwarranty claims. Data collectedfrom the faulty part register will help us to continuously improve the quality of our product, and at the same time making iteasier customer service officers to deal with the issues more effectively

PART OR ITEM RETURN PROCEDURE

  • In some cases we will require the faulty item or parts sent back to us. Please follow instructions from our customer service representative in the Atomik Service Center and do not send back any part or item without this approval. You will be required to include a copy of your original invoice upon return of any part or product. You will also be required to include your Atomik claim number with your returned item. All items we receive without a claim number included, will be sent back to the sender.
  • We will then have our mechanics examine and test the fault and replace or repair any item deemed to be faulty.
  • The buyer is responsible for all postage costs of returning any faulty item back to us.
  • The buyer shall also be responsible for the postage costs incurred when we send the replacement part back to the buyer.
  • Like any other retailer in Australia, the customer is responsible for transport costs of any defective item, back to the retailer.
  • If an item or part has been deemed to be free of fault, the customer is responsible for any return postage costs and will be charged for assessment time, at our discretion. Item or part may be held, at our discretion, until these fees are paid. Arrangements must be made for payment or collection, and items with no arrangements made within 14 days of repair will be disposed of at our discretion.
  • Please ensure the item is properly assembled before use.
  • Atomik Motorsports cannot be held responsible for any theft, damage or injury caused whilst operating this product. It is the buyers responsibility to ensure they have all the necessary protective clothing and helmets whilst riding.
  • Please ensure you understand these conditions before bidding.
  • This warranty policy has been created with the aim of providing the best customer service and after sales service in the Australian motorcycle industry.
  • We are a TITANIUM POWERSELLER, the highest level that can be obtained as an eBay seller, and we have achieved this, by giving superior service and providing fantastic quality products to our customers.
  • Exchange or Refunds for spare parts and accessories only, NOT for any bikes no exchange or refunds unless approved by atomik otherwise. For spare parts and accessories ONLY all exchange or refunds must provide an original invoice to your purchase, NO invoice no exchange or refund for parts/accessories. Exchange or Refunds for spare parts and accessories only MUST be done within 7 days of your invoice date if it over 7 days your exchange and refunds may not be accepted. Items MUST be returned in the same original condition, un-used, otherwise refund and exchanged will not be accepted. If any item is found fiddled with and was not in the same condition NO refund or exchange.
  • Sales items, all item sold on sales are non refundable or exchangeable, please always check the sales item properly before making your purchase.
  • Atomik is not required to provide you with a copy of your original invoice to facilitate an exchange, refund, or warranty claim.

If you have any issues, please contact us and we will resolve them quickly.

FAULTY PART REGISTER

  • Please fill in all the available fields. Complete and detailed information will help our customer service officers to solve theissue much faster.Once this form has been completed, you will be automatically issued with a Claim ID.

CONDITIONS FOR VOIDING OF WARRANTY

 

  • This warranty does not cover damage due to misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
  • In similar policies to Honda, Yamaha, and Kawasaki, any Atomik bike or quad used for racing or competition purposes will not be covered by this warranty.
  • Although it has been checked during manufacture, prior to packaging, and prior to dispatch, please ensure all bolts & nuts and spoke are tightened before use (MUST CHECK ALL BOLTS & NUTS this includes engine bolts etc), and all parts are functioning correctly. Your warranty will be voided if your item has not been assembled correctly, prior to use.
  • Parts is only covered if it is deemed to be factory fault, NOT if the item was misuse, improper assembly or irregular maintenance and not for any wear & tear such as worn out tyres, dead battery, ripped seat and etc.
  • Any modification/upgrade non atomik parts installed incorrectly and causes any damages to your item warranty will NOT be accepted under any circumstances.
  • Customer must provide an invoice number as proof of purchase and confirm the vin & engine number. (For dirt bikes all vin number will be located on the frame near the handle bar and the engine number will be located on the engine usually on the left hand side of the bike at the lower part of the engine)
  • Your warranty will be voided, if any non-genuine or non-standard part has been fitted to your Atomik bike or quad. Please choose only genuine Atomik parts. You can request to purchase Atomik parts from the Atomik Parts Center.
  • Item(s) NOT covered under warranty as per factory recommendations. Wear and tear and/or maintenance parts such as drive chain, clutch plates, and facing, oils and lubricants, spark plugs, high-tension cables, batteries, generator brushes, sealed beams and light bulbs, tires, filters, brake pads, drive belt and fuses, inconveniences loss time, loss of income or loss of use of the item/product or any consequential damage of any kind, water or acts of God, storage costs, or transportation and shipping costs related to performance of this warranty, damage due to "towing" or any kind of loading.

 

TYPOGRAPHICAL ERRORS

At Atomik Motorsports we attempt to be as accurate as possible in our product pictures and specifications. From time to time specification and product description may change, specification published on our site come from the manufacturers. Our specification represents ideal circumstances; we cannot guarantee that product description/specification, pricing or any other content is accurate, complete or current. In the event that a product or advertisement is published incorrectly due to typographical, information, technical or other error, Atomik motorsports have full rights at our sole discretion to either honour the published price or cancel the order.

Atomik Motorsport’s terms and condition is created to improve our service and product to our customers and any error to our site it is unintentional.

DISCLAIMER

There are inherent risks involved in using any motorised vehicle, including but not limited to: serious physical injury and possibly death. This product is not a toy. This product is intended for experienced adult riders on a closed track. Atomik Motorsport strongly recommends the use of safety equipment while riding. Appropriate safety equipment would include, but is not limited to D.O.T. approved helmet, riding leathers, leather gloves, knee pads, and riding boots. Purchasershall use product at their own risk.Atomik will not be held liable under any circumstance for incidental or consequential loss or damage or injury, due direct or indirect use of this product, including any malfunction from negligence or defect. Atomik Motorports makes no claims as to the suitability of this bike for any specific purpose or user. The products on this site are designed for recreational use for a single rider with proper safety equipment. It is not suitable for handicapped persons or persons with limited mental or physical capacities. Although there are no uniform legal age restrictions, Atomik Motorsport recommends that only individuals of legal age use any of the motorised vehicles sold by us. Atomik Motorsport also recommends that any minors only use motorised vehicles under adult supervision and under the guardian's own discretion. Purchasers should check with their local authorities for area specific rules and regulations. Adult guardian assumes all responsibilities associated with the use of these products by minors. Customers understand that the use of these products can cause injury or death to themselves or others. To reduce the risks of any such injuries we strongly recommend the use of the safety equipment such as an ANSI or Snell approved helmet and knee pads. The Buyer holds our company and its agents and affiliates harmless from any liability arising out of or relating to the use or ownership of any product. Buyer must obtain her/his own insurance. Purchaser fully accepts responsibility & releases the seller for all & any personal injuries, fatal injuries, any losses, costs, and damages incurred as a result of Purchaser's operation of this item. Purchaser is solely responsible when permitting other riders to ride this item, and assumes all responsibility in event of damages,  injuries or fatal injuries etc. Purchaser is responsible for understanding and obeying all local and state laws for operation of this product. Once purchaser submits payment this will serve as purchaser agreement to releasing seller of any and all responsibilities of item such as stated above. Before riding check your local states/cities vehicle codes for more information regarding laws. Australian Buyers: This product is for use on closed private tracks only. By placing a bid, you acknowledge that you have read and understood, and you agree, to the terms and conditions of this Agreement, and you represent that you are of legal age (age 18 or older) to enter this Agreement and become bound by its term.While all care is taken, any errors and omissions in the item details are unintentional. Therefore, Atomik Motorsports cannot be held liable for any errors or omissions.All item prices include GST.